The Latest Cisco Call Manager, Router and Switch News And Information on the Net
News Feed Provided by Cisco Systems
|
|
| Home | 411 Information |
| Cisco Field Notices | Cisco Voice Field Notices |
| Cisco Router Field Notices | Cisco Switch Field Notices |
|
New and Used Cisco For Sale |
||
| Switches | Routers | Call Manager |
| 09/14/2011 02:00 AM |
| Field Notice: FN - 63313 - 7600: A batch of WS-X6582-2PA may fail when booting under low temperature |
| A batch of WS-X6582-2PA cards in the 7600 platform may fail when booting under temperature below 15C. |
| 06/21/2011 02:00 AM |
| Field Notice: FN - 63381 - CRS-MSC-B and CRS-FP40 boards will start using RLDRAM2 because of component EOL - Mandatory SMU required for both HW types |
| CRS-MSC-B(=) and CRS-FP40(=) boards which currently use FCRAM are being transitioned to boards that use RLDRAM2 and a protocol conversion ASIC due to FCRAM component EOL. The change in memory type will not impact functionality, performance, features and scale, as there are no changes in the forwarding or the queuing ASICs. The RLDRAM2 boards are compatible with all IOS-XR software releases that are currently supported for the CRS-MSC-B and CRS-FP40. |
| 08/02/2010 02:02 PM |
| Field Notice: FN - 63301 - CRS: Certain 8-10GBE boards may have fuse reliability issue which can degrade over time - Upgrade Program available |
| CRS1's 8-10GBE Line Cards (LC) built between 9th January 2006 and 5th October 2007 may encounter an issue where a fuse may fail and the board will cease to operate. Under certain conditions failure can occur on installed boards that are in steady state operation. Failures may also occur while powering up or during OIR. |
| 07/13/2010 12:01 PM |
| Field Notice: FN - 63343 - PCEX-3G-HSPA-R6 Modem not Recognized in Cisco IOS 15.1(1)T of Cisco 880G Series Router - Cisco IOS Upgrade Required |
| The product release instruction (PRI) programmed in the modem does not match the PRI accepted by Cisco IOS®. This mismatch results in an unrecognized modem when it is installed into the 880G series routers. |
| 05/26/2010 02:00 AM |
| Field Notice: FN - 63046 - CRS - 1OC768-POS-SR cards May Experience Bit Error Rate (BER) Incidents Due to Onboard Short - Fix on Failure |
| OC768 cards operating on the CRS-1 chassis may encounter intermittent burst BER events several months after installation due to dendrite growth. A dendrite is a crystal with a tree-like branching structure that is formed when a metal, or an alloy of multiple metals, in liquid form freezes. Packaging contamination can allow molding compounds to absorb moisture through the package body and between the lead frame molding compound interface causing dendrite formation. Combined with moisture, this results in a lowering of resistance between tracks and pads and can lead to metal corrosion. |
| 05/12/2010 02:00 AM |
| Field Notice: FN - 63126 - CRS: 1OC768-ITU/C cards may experience High Bit Error Rate (BER) or loss of Transmit power incidents in certain batch of optical module - Workaround Fix on Failure |
| CRS-1 OC768-ITU/C PLIMs that match the list of affected Serial Number may encounter intermittent bursts of High BER events or loss of transmitted optical power after several months of operation. Three different failure mechanisms have been identified in Background section below. |
| 04/28/2010 02:00 AM |
| Field Notice: FN - 62762 - Updated - UMPIRE Archived -- ESR or uBR PRE2 Unable To Read PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card |
| This issue affects specific subset of the PCMCIA ATA Disks and Compact Flash disks that were installed in specific Cisco routers manufactured between May 2005 and October 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check the workaround section for availability and specific instructions. |
| 04/16/2010 02:00 AM |
| Field Notice: FN - 62977 - ESR and uBR10k - PRE2 - Defective Ethernet Transceiver on Limited Build of Boards |
| 03/22/2010 02:00 AM |
| Field Notice: FN - 61703 - NPE-G1, uBR7200-NPE-G1, C7301 and 7304-NPE-G100 May Experience a Software Error Resulting in an Unexpected Reload Due to Watchdog Timeout (WDT) |
| The router has a watchdog system on board which generates interrupts every four milliseconds. The software responds to the interrupts and resets the watchdog. If the software fails to respond and resets the watchdog within 32 milliseconds, the watchdog will first issue a Non-Maskable Interrupt (NMI) to the CPU. If the CPU fails to respond to the NMI a further 42 milliseconds, the watchdog will then issue a "L2 watchdog timeout" and cold reset the router. Under certain rare conditions, specific code sequences can prevent the CPU from executing additional instructions. New versions of software are available which eliminate these failures without affecting system performance or functionality. June 23, 2005: Two DDTS caveats have been added to the DDTS list. |
| 10/09/2009 02:00 AM |
| Field Notice: FN - 62452 - PA-8B-S/T - Line Protocol Failure or System Crash - RMA on Failure |
| Various failures have been reported on one (1) specific TAN and PCA version (73-2194-04, 800-02060-04) of the PA-8B-S/T port adaptor. These failures can range from ISDN line protocol failures to a system crash. It has been determined that the field programmable gate array (FPGA) firmware resident on the affected PA-8B-S/T port adaptors has a defect resulting in an invalid PCI cycle. This issue will require replacement of the affected port adaptor for a replacement unit with updated FPGA firmware. PA-8B-S/T FPGA code is not field upgradeable. |
| 10/06/2009 02:00 AM |
| Field Notice: FN - 62533 - Safety Notice - Potential Manufacturing Defect on Power Cord |
| In the two known instances of mis-wiring, a reversal of the "live" and "ground" conductors in the appliance plug of the power cord set was found. If a mis-wired power cord set is connected to the power source, the chassis can become "live". Any contact with the chassis after it is connected to the power source could result in an electric shock. |
| 09/25/2009 02:00 AM |
| Field Notice: FN - 62784 - GSR PRP-1 and PRP-2 - Unable To Read Compact Flash Disk and/or ATA Flash Disk (1 GB CF, 1GB FD) - Data Loss, System Boot Hang - Replace Flash Card - Workaround Fix-on failure |
| This issue affects specific subset of the PCMCIA ATA Disks and Compact Flash disks that were installed in specific Cisco routers manufactured between May 2005 and October 2006. However, the suspect boards affected on GSR were manufactured between Jan 2006 and Oct 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check the workaround section for availability and specific instructions. |
| 08/06/2009 05:01 PM |
| Field Notice: FN - 63247 - CRS1: 2GB/4GB Flash disk may be incorrectly partitioned for shipment between 2nd March to 12 May 2009 - Workaround available |
| The 2GB/ 4GB Flash disks shipped between 2nd March, 2009 to 12th May, 2009 can be incorrectly partitioned due to a flash disk duplicator malfunction in manufacturing. The 2GB Flash Disk can be partitioned and formatted as 1GB, which reduces available disk space. Workaround steps are available. |
| 07/20/2009 02:00 AM |
| Field Notice: FN - 62964 - CRS: Some CRS1-SIP-800 Boards Have a Fuse Reliability Issue Which Can Degrade Over Time - Replacement Program is Available |
| 04/06/2009 02:00 AM |
| Field Notice: FN - 62535 - NPE-G2, Incompatibility With Lower-Revision VXR Series Chassis With Specific Port Adaptors - RMA required |
| The above noted revisions of the NPE-G2 have been found to be incompatible with earlier revision Cisco 7204VXR and 7206VXR chassis when used in conjunction with the specific port adaptors noted above. The affected NPE-G2 processors were manufactured with a PCI bridge component that is not compatible with the PCI bridge component used in the earlier revision 7204VXR and 7206VXR chassis. The PCI bridge component used in the affected chassis has been found to manipulate PCI data transactions to the PCI bridge on the NPE-G2 in such a way that the data transactions can become corrupted. This data corruption will lead to a failure of the port adaptor and a possible system crash. This issue mostly affects the noted revisions of the NPE-G2 processor when installed in 7200 VXR series chassis manufactured under the above noted top assembly numbers (TAN) and hardware revision number ranges (2.7 and below). A limited number of chassis with TAN and hardware revisions above 2.7 are also affected. An IOS command is available to verify if the suspect chassis is affected with this issue. Most of the affected chassis were shipped prior to (approximately) February 2004. |
| 04/06/2009 02:00 AM |
| Field Notice: FN - 62514 - C7200-JC-PA - Certain Jacket Cards with PA installed on 7200VXR may have infrequent system crashes due to PCI Bus Error, Software Forced Crash, WDT Reset error - RMA required |
| System crashes have been observed on 7200VXR systems when the PA is installed in a C7200-JC-PA port adaptor jacket card. The system crashes could occur when a bidirectional traffic stream is frequently started and stopped. The following errors: PCI Bus Errors, Software Forced Crash errors, and WDT errors are only seen at the onset of traffic. Note: Port adaptors can be installed with or without jacket cards. Only port adaptors installed in jacket cards are affected by this issue. Types of PAs supported with C7200-JC-PA on 7200VXR. |
| 12/02/2008 12:01 PM |
| Field Notice: FN - 63179 - Software Version 12.2SRC2 Image Incompatible with NAM1 and NAM2 on 7600 Platform - Change Boot Up Process or Downgrade to 12.2SRC1 |
| The Cisco 7600 chassis with redundant supervisor cards running the 12.2(33)SRC2 IOS release and a NAM service blade may encounter an error condition. In this configuration a sequential boot of the two engines will result in the secondary (standby) supervisor not going into proper standby mode. Booting the engines in parallel will not trigger this error condition. There is also no such error condition with this configuration running 12.2(33)SRC1. |
| 10/10/2008 02:00 AM |
| Field Notice: FN - 62725 - 7300-NSE-100, 7304-NPE-G100, C7200-I/O, C7200-I/O-2FE/E, C7200-I/O-GE E, CISCO7301, NPE-G2, NPE-G1, uBR7200-NPE-G1 - Unable To Read CF or PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card - RMA Required |
| This issue affects a specific subset of the PCMCIA ATA Disks and Compact Flash cards that were installed in specific Cisco routers manufactured between May 2005 and October 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check the workaround section for availability and specific instructions. |
| 07/03/2008 03:01 PM |
| Field Notice: FN - 63129 - CRS-1 - Upgrade Failure Due to Insufficient Disk Space for IOS XR 3.7 and Greater - Upgrade Flash Disk to 2GB |
| The space required to store IOS XR software on the flash disk continues to increase with availability of new feature rich releases. Due to the increase in the IOS XR software image size, users may have insufficient disk space to store current XR software versions and new versions intended to upgrade. Inadequate free disk space can cause upgrade failures. |
| 06/30/2008 02:00 AM |
| Field Notice: FN - 62572 - 1900W Power Supply Displays the Wrong Power Wattage - Replace Power Supply |
| The 1900W power supply has an Input Voltage Monitor (IVM) output signal that sends logic low signal to the supervisor for 110VAC input and logic high signal to the supervisor for 220VAC input. The Supervisor is programmed within IOS to detect the IVM signal and show corresponding output power; 1019.34W for 110VAC and 1869.42W with 220VAC input. A manufacturing process escape resulted in the misprogramming of address 162 in the 1900W EEPROM with the value of '1' rather then '3'. |
| 06/23/2008 02:00 AM |
| Field Notice: FN - 62814 - CRS - MSCs and CRS-16-RPs Can Encounter Cache Parity Errors, Which May Cause Board Resets - Workaround - Fix On Failure |
| 06/11/2008 02:00 AM |
| Field Notice: FN - 63091 - ESR PRE2 Switchover Without Log Event - PCMCIA Flash Card Fault - Hardware - Fix on Failure |
| The Active PRE2 may reset under heavy read-write load, causing fail over to the Standby PRE2 without a crash info file. |
| 06/04/2008 02:00 AM |
| Field Notice: *Expired* FN - 23495 - Important New Information Regarding Power Adapters For Cisco 827, Cisco 827-4V, Cisco 826, Cisco SOHO76 and Cisco SOHO77 Routers |
| 06/04/2008 02:00 AM |
| Field Notice: *Expired* FN - 20833 - Extra Usernames and Passwords in Config after Using CRWS |
| 05/08/2008 02:00 AM |
| Field Notice: FN - 62773 - RSP4 , RSP8, RSP16 Unable To Read PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card |
| This issue affects a specific subset of the PCMCIA ATA Disks and Compact Flash cards that were installed in specific Cisco routers manufactured between May 2005 and October 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check work around section for availability and specific instructions. |
| 04/25/2008 02:00 AM |
| Field Notice: *Expired* FN - 28135 - Under Rare Circumstances, NPE-G1 May Experience Difficulty During Reboot |
| 04/25/2008 02:00 AM |
| Field Notice: * Expired * FN - 27495 - High Pitched Humming Sound From Cisco10720-DC |
| It has been found that a certain capacitor used in the DC power supply can cause the supply to emit a high pitched sound under some situations. This sound is different than what may normally be heard from a power supply, and the intensity of the sound is based on the load of the power supply. Under a no load condition, the sound in the high frequency range has the highest audible noise. This issue occurs only with capacitors provided by one vendor and not all units emit sound at the same level. In all cases, the sound is still well within the allowed specifications of noise radiation for the system. Also, the reliability of the power supply is not reduced in those supplies which emit this sound. Manufacturing has discontinued use of capacitiors from this vendor. |
| 04/24/2008 02:00 AM |
| Field Notice: VIP2-40/50 Component Compatibility Issue Results in Timing Problems |
| 04/24/2008 02:00 AM |
| Field Notice: *Expired* FN - 23155 -DS3 Controller Down or Bouncing on ESR-6CT3 |
| 04/18/2008 02:00 AM |
| Field Notice: *Expired* FN - 18667 - TM DATA PARITY ERROR System Crash |
| 04/14/2008 02:00 AM |
| Field Notice: *Expired* - FN - 23154 - Noise and No Dial Tone on Voice Ports of Cisco 827-4V |
| 04/14/2008 02:00 AM |
| Field Notice: *Expired* FN - 23754 - Soft Errors on Cisco 12000 E4/E4 Engine Based Line Cards |
| This symptom is observed on a Cisco 12000 series router with engine 4/4+ line cards that runs a Cisco IOS® Software Release at or earlier than 12.0(21)S5, 12.0(22)S3, or 12.0(23)S1. Note: This is a software problem that does not require hardware replacement. |
| 01/10/2008 10:02 AM |
| Field Notice: FN - 62514 - C7200-JC-PA - Certain Jacket Cards with PA Installed on 7200VXR May Have Infrequent System Crashes Due to PCI Bus Error, Software Forced Crash, WDT Reset Error - Fix on Fail |
| Some port adaptors have been found to cause a system crash on NPE-G2 equipped 7200VXR series routers when installed in a C7200-JC-PA port adaptor jacket card. |
| 12/12/2007 07:01 PM |
| Field Notice: FN - 62977 - ESR and uBR10k - PRE2 - Defective Ethernet Transceiver on Limited Build of Boards - Replacement Program Available |
| The PRE2 backplane ethernet port may fail due to transceiver sub-component failure. This affects PRE2's from the serial number set provided (built between November 2005 and March 2006) when used in either ESR or uBR10k platforms. Symptoms may include unexpected PRE2 reboot, or loss of connectivity to line cards from the PRE2. |
| 12/11/2007 09:03 AM |
| Field Notice: *Expired* FN - 12977 - Cisco 827/827-4V IOS Image 12.1(3)XG is Defered Due to Interoperability Issues |
| When connecting a Cisco 827/827-4V router running Cisco® IOS Software Release 12.1(3)XG to any Cisco ADI-base Digital Subscriber Line Access Multiplexer (DSLAM) Discrete Multi-Tone (DMT) line card, the router will not train. The images affected are: |
| 12/11/2007 09:03 AM |
| Field Notice: *Expired* FN - 15670 - New DC Power Supply Requires Minimum Version of Cisco IOS Software |
| The new power supply for the Cisco 7200 (PWR-7200-DC+) is not recognized in versions of Cisco IOS® software released before the power supply. |
| 12/11/2007 01:00 AM |
| Field Notice: *Expired* FN - 18164 - Memory Corruption on Cisco 7401ASR |
| 12/10/2007 06:02 PM |
| Field Notice: *Expired* FN - 12987 - Cisco 800 Series Routers with Cisco IOS Image 12.1(3)XG Deferred Due to Misconfiguration of CPU |
| Routers shipped with the Rev-B MPC850 processor and running Cisco IOS® Software release 12.1(3)XG experience router hangs, intermittent WAN failures, corruption of DRAM, and protection violations due to the misconfiguration of the CPU Type. |
| 12/10/2007 01:00 AM |
| Field Notice: *Expired* FN - 12955 - Cisco 827-4V-ADSL Routers Shipped with 16MB Instead of Default 24MB of RAM |
| 11/28/2007 10:01 AM |
| Field Notice: *Expired* FN - 16891 - Cisco 2600/3600 Features Removed From Cisco IOS Software Release 12.2(2)XT |
| The following features have been removed from Cisco IOS® Software Release 12.2(2)XT in all feature sets for the Cisco 2600 and 3600 Series: |
